Activities, Processes and Connectors

HelpDesk  Incoming Calls Help Desk Process To-Be  GetCSR    Decision  FreeCSR  Billing  Transfer  Outage  PagingDesk    Conn35  Conn36  Conn40  Conn41  Conn42  Conn118  Conn119  Conn120  Conn121  Conn122  Conn123 As-Is  Get CSR Resource    Decision  Pass Call  Billing  Transfer  Outage  Free Resource Desk 2 Process Alt1  Paging Desk    Conn130  Conn131  Conn36  Conn38  Conn40  Conn41  Conn42  Conn43  Conn44  Conn45  Conn46  Conn126  Conn127  Conn128  Terminate Call  Conn8  Conn9