Process and Activity Properties

Incoming Calls
Type:	Generate
Icon:	Call Completion
Local Attributes
		None Defined.

Entity:	Call
Quantity:	1.0
Start/End Schedule
	Start:	No date specified	No time specified	
	  End:	No date specified	No time specified	
Schedules
	Cyclical Schedule:	Daily Schedule
		No Event Event:	Early Morning
		Duration:	5	Units:	Hours		Repeat Event:	0
		Comment:	
		Periodic Event:	Morning
		Entity:	use default
		Quantity:	1.0
		Interval:	Exp(7.998,1)		Time Units:	Minutes
		Generate at start of first interval:	true
		Start/End Schedule
			No data specified.
		Comment:	
		Event Duration:	4	Units:	Hours		Event Count Limit:	None
		Both must be reached:	false
		Repeat Event:	0
		Infinite:	false
		Comment:	
		Periodic Event:	Peak
		Entity:	use default
		Quantity:	use default
		Interval:	Exp(1.794,2)		Time Units:	Minutes
		Generate at start of first interval:	true
		Start/End Schedule
			No data specified.
		Comment:	
		Event Duration:	5	Units:	Hours		Event Count Limit:	None
		Both must be reached:	false
		Repeat Event:	0
		Infinite:	false
		Comment:	
		Periodic Event:	Evening
		Entity:	use default
		Quantity:	use default
		Interval:	Exp(3.462,3)		Time Units:	Minutes
		Generate at start of first interval:	true
		Start/End Schedule
			No data specified.
		Comment:	
		Event Duration:	6	Units:	Hours		Event Count Limit:	None
		Both must be reached:	false
		Repeat Event:	0
		Infinite:	false
		Comment:	
		No Event Event:	Late
		Duration:	4	Units:	Hours		Repeat Event:	0
		Comment:	
		Repeat Sequence:	0
		Infinite:	true
		Start/End Schedule
			No data specified.
		Comment:	

Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: out1 Pad Type: OutputPad


Help Desk Process
Type:	Process
Icon:	DefaultIcon
Local Attributes
		None Defined.


Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


GetCSR
Type:	GetResource
Icon:	GetResource
Local Attributes
		None Defined.

Resource Usage
	Resources Required:
		Name:	CSR	Units:	1.0
	Policy:	Any One Member
Tag:	any tag!

Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


Decision
Type:	Branch
Icon:	Branch
Local Attributes
		None Defined.

Branch Type:	Probability
Duration:	Exp(45.0,4)	Units:	Seconds
Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


FreeCSR
Type:	FreeResource
Icon:	FreeResource
Local Attributes
		None Defined.

Release all Allocated Resources:	true
List of Actions:
	None defined.

Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


Billing
Type:	Delay
Icon:	Delay
Local Attributes
		None Defined.

Duration:	Exp(3.834,5)	Units:	Minutes
Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


Transfer
Type:	Delay
Icon:	Delay
Local Attributes
		None Defined.

Duration:	Exp(4.47,6)	Units:	Minutes
Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


Outage
Type:	Delay
Icon:	Delay
Local Attributes
		None Defined.

Duration:	Exp(4.266,7)	Units:	Minutes
Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


PagingDesk
Type:	Delay
Icon:	Delay
Local Attributes
		None Defined.

Resource Usage
	Resources Required:		None selected.
Duration:	Exp(4.806)	Units:	Minutes
Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


Get CSR Resource
Type:	GetResource
Icon:	GetResource
Local Attributes
		None Defined.

Resource Usage
	Resources Required:
		Name:	CSRHelp	Units:	1.0
	Policy:	Any One Member
Tag:	any tag!

Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


Decision
Type:	Branch
Icon:	Branch
Local Attributes
		None Defined.

Branch Type:	Probability
Duration:	Tri(0.0083,0.011,0.0125,4)	Units:	Hours
Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


Pass Call
Type:	FreeResource
Icon:	FreeResource
Local Attributes
		None Defined.

Release all Allocated Resources:	true
List of Actions:
	None defined.

Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


Billing
Type:	Delay
Icon:	Delay
Local Attributes
		None Defined.

Duration:	Exp(3.384,5)	Units:	Minutes
Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


Transfer
Type:	Delay
Icon:	Delay
Local Attributes
		None Defined.

Duration:	Exp(4.47,6)	Units:	Minutes
Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


Outage
Type:	Delay
Icon:	Delay
Local Attributes
		None Defined.

Duration:	Exp(4.266,7)	Units:	Minutes
Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


Free Resource
Type:	FreeResource
Icon:	FreeResource
Local Attributes
		None Defined.

Release all Allocated Resources:	true
List of Actions:
	None defined.

Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


Desk 2 Process
Type:	Process
Icon:	DefaultIcon
Local Attributes
		None Defined.


Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


Paging Desk
Type:	Delay
Icon:	Analyst
Local Attributes
		None Defined.

Resource Usage
	Resources Required:
		Name:	CSRPage	Units:	1.0
	Policy:	Any One Member
Duration:	Exp(4.806,8)	Units:	Minutes
Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad
Pad Name: out1 Pad Type: OutputPad


Terminate Call
Type:	Dispose
Icon:	Busy Out Calls
Local Attributes
		None Defined.

Maximum Entity Count:	2147483647.0

Collect Activity Statistics:	false
Collect Activity by Entity Statistics:	false
Comment:	

Pads:
Pad Name: in1 Pad Type: InputPad